Frequently Asked Questions

Yes! M-Pesa is our primary payment method. We also accept Visa, Mastercard, and bank transfers. Pay via M-Pesa Paybill or buy directly via WhatsApp.

Absolutely. Just click any 'Buy via WhatsApp' button on a product page or contact us on +254 728 200 018. We'll guide you through the order and send payment details.

After placing your order you will receive an SMS and email confirmation with a tracking number. You can also check your order status in My Account.

Orders can be cancelled or modified within 1 hour of placement. Contact us immediately via WhatsApp or call for fastest response.

Same-day delivery is available for orders placed before 12 noon Monday to Friday. Next-day delivery is available for orders placed after noon.

Yes, we deliver nationwide through trusted courier partners (G4S, Wells Fargo, Fargo Courier). Delivery to major towns takes 1–3 business days.

Nairobi delivery: KSh 200–350 depending on location. Free delivery on orders over KSh 10,000 within Nairobi. Upcountry delivery: KSh 400–700.

100% yes. We source exclusively from authorized distributors and brand-official importers. All products come with genuine manufacturer warranty.

Warranty varies by product — typically 1 year for most electronics. The warranty period is listed on each product page.

Document the damage immediately with photos and contact us within 24 hours. We will arrange a free replacement or full refund.

We accept returns within 7 days of delivery if the product is in its original condition, unused, and in original packaging. Contact us to initiate a return.

M-Pesa refunds are processed within 24–48 hours. Bank transfers take 3–5 business days.